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Return Policy


The return policy varies from case to case. We've listed the most common cases below.

Wrong Item

If you receive wrong item due to our mistake, please send us a picture of what you received within 7 days after receiving (refer to the date of delivery in your tracking status) to info@circlelens.com. We are willing to make corrections for you.

Defect Item in SEALED bottle

If you receive defect item in SEALED bottle, please send an email to info@circlelens.com explaining the defect that you found with a picture as an evidence within 7 days after receiving (refer to the date of delivery in your tracking status).

Defect Item When Use

We do NOT offer any return, refund, exchange, or replacement with defects that is found after the seal is broken.

Undeliverable or Returned Packages

Standard shipping and handling cost of 160THB (~5USD) will be charged for reshipping or deducted in refund in cases of customer...

1.) failing to pick up the package in time after the notice is left (Normally, there is 1 month to pick up after the notice is left.)

2.) denying to accept the package

3.) given wrong/incomplete address

Other

We do NOT offer any return, refund, exchange, or replacement in cases of customer's wrong decision (wrong models, colors, prescriptions, etc.) and defects as a result of misuse.

For other cases, please contact us and we will consider it case by case.